Privacy Policy
1. Introduction
Kaia & Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
2. Information We Collect
We may collect the following types of personal information:
Contact information: Name, email address, phone number, and shipping/billing address
Payment information: Credit card numbers and other payment details (processed by our secure payment processors).
Account information: Username and password (if you create an account).
Usage information: Details about how you use our website, including IP address and browsing behavior.
3. How We Use Your Information
We may use your information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your orders, inquiries, and account status.
To improve our website, products, and services based on user feedback.
To send promotional materials and updates (if you opted in).
To comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers to:
Process payments.
Ship orders.
Analyze website usage and improve our services. These third parties are obligated to protect your information and may not use it for any other purpose.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you interact with our website and enable certain functionalities. You can manage cookie preferences through your browser settings.
6. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to your personal information.
Withdraw your consent for us to process your information (if applicable).
Request the deletion of your personal information (subject to legal obligations).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@kaiaandco.com
Terms of Service
1. Acceptance of Terms
By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our site.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the site.
3. Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions or other content on our website are complete, reliable, or error-free. Minor variations in color and design may occur.
4. Orders and Payments
When you place an order, you agree to provide accurate and complete information. All payments must be made in Australian dollars (AUD). We reserve the right to refuse or cancel any order at our discretion.
5. Shipping and Delivery
We aim to dispatch orders promptly. Estimated delivery times may vary based on location. For specific shipping details, please refer to our Shipping Policy.
6. Returns and Exchanges
We accept returns under the following conditions:
Items must be unused, unwashed, and in original condition with tags and packaging intact.
Customers are responsible for return shipping costs.
7. Limitation of Liability
To the maximum extent permitted by law, Kaia & Co. is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount paid for the product.
8. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.
9. Governing Law
These terms are governed by the laws of Victora, Australia.
10. Contact Us
For questions regarding these Terms of Service, please contact us at:
Email. support@kaiaandco.com